There are at least 33 technology choices available.
Most of the current communication channels can be substituted by more cost effective and time efficient technologies and choices. The impact can be up to 56% improvement. This is how:

1. TeleMasters thinks that an effective Strategy should be entirely self-funding.
At TeleMasters we have spent 10 years mastering the science of Business Communication and we would like to share our expertise with you at no charge.

The result is that we may be able to bring cost efficiency gains of up to 56% on your communication expenditure.

2. TeleMasters will evaluate, audit, strategize and implement our findings entirely at risk.
We make our money only from finding and implementing improvements through the use of more appropriate and more effective channels of communication for your staff.
The three key components of our Strategy can be summarized as follows:

1. Communication cost, time & destinations:

What targets? The use and efficiency of each type of technology differs according to the targets of the communication.

In analysing the Communication Pyramid of a company, we distinguish between 3 destinations:

1.1 Business Generation communication: sales calls, follow-up calls, deal initiation calls

1.2 Business support communication: The destination is debtors, creditors, vendors, suppliers, outside technical staff

1.3 Internal communications: Inside the corporate premises, on its LAN or WAN, communication over data lines or over IP protocol.

What's best? In almost all cases, face to face communication is the most qualitative desirable option. It is also by far the most expensive option, given the time spent in the run-up to and the run-down after the meeting, and this factor becomes a multiple if any travelling is involved.

The relationship between the Cost vs the Time spent in communication to the 3 destinations:

In Business Support communication the cost of must be targeted. In Internal communication the efficiency in time spent should be improved.

In each of these categories the usage size differs by corporate position; Creditors personnel makes low Business Generation communication, Salespeople makes fewer business support communication.

2. Establishment of a Business Communication Strategy

2.1 AUDIT: An initial analysis that may lead to a self-funding audit.

We would start the process with an exploratory desktop analysis - we would ask a number of questions, visit the installation and then determine whether an communication audit is feasible.

What is an audit? The comprehensive communication audit focuses on finding 3 things:

• Discrepancies in the billing from your service providers. We analyse, compare and justify every expense, charge and call made to weed out billing and usage discrepancies. This process may take a couple of days. We would then effectively negotiate the return of any overcharges to you.
  
• The overspec of installed services. We would evaluate the usage pattern and limitations and where appropriate, recommend rightsizing of surplus services; we would share in saving made in this way.
  
• The unauthorized use of communication channels. We would evaluate all usage against its authorization and eliminate waste and possible fraudulent activities
  A schematic flowchart of a typical audit:
  

Click to enlarge

What Duration? A typical audit takes 2 weeks before the first results are shown, its duration depends on what is uncovered and how speedily recommended actions can be implemented.

What Cost? TeleMasters would negotiate a share in the retrieved monies and saved costs.

2.2 STRATEGY: A decisive needs analysis that evaluates the communication options for each position.

What usage? We would evaluate the correct and appropriate use of every technology against the need for every type of position at the organization. Typically the level of usage for every technology is measured against more useful alternatives.

A diagram of the available alternative technologies:

What needs? Typically we would evaluate the needs of each type of position versus our experience on efficiency.

What outcome? Our strategy objective is to deliver cost effective AND time efficient solutions.

3.3 IMPLEMENATION: A self-funding selection of appropriate technology and carriers to fit the budgets.

Whose job? In the rush towards convergence of data and telephony, the traditional on-site telecommunications expert's mantle is often shared by finance, procurement and IT.

Who knows? Often the real impact of moving too fast or too slow in unifying the use of audio and data communications is overlooked or simply not known. That is where our expertise can help.

Who selects? The selection of the network or channel for each of the appropriate technologies can be daunting:

TeleMasters will recommend and select the appropriate technology and carriers and implement the same at the various customer sites.

What results? The first result of a effective and efficient Communication Strategy should be a significant increase in the cost effectiveness of communication, we have achieved overall savings in excess of 56% of the total communication cost.

The second result should be a dramatic increase in the efficiency of authorised communication at all levels. This result is qualitative. Together with the measurable results of efficiency, TeleMasters will have added a significantly to the overall Organizational efficiency and effectiveness by implementing a focused and optimised Business Communication Strategy.

The entire Strategy is self-funding and risk-free to the Organisation.

The process of efficiency gains and cost reductions can be visually summarised as follows:

Sales Managers
Business Development Managers
		MOIRA BURGER Mobile: 083 634 9111 Fax: 086 615 6306 Email: moira@masters.co.za Area: Gauteng

Contact Us   Physical Address (click here for road map) Tel: 086 111 2001   Masters House Equity Estate Charles de Gaulle Crescent Highveld Park Centurion 0169 eFax: 086 615 6316   Paper Fax: 086 111 2002   Email:

Management

TeleMasters was established in 1996 and its Directors are Stephen van der Merwe, Non-Executive Chairman, Mario Pretorius who serves as CEO, Natie Bekker as CTO and Nolene Owen as CFO. Brandon Topham, Jaco Voigt and Vernon Beck serve as Independent Non-executive Directors. The Directors have accumulated over 60 years of telecommunication management experience. TeleMasters is the premier developer of Business Communication Strategies for electronic communications in SA. Such strategies cover Internal communications, Business Support communications and Business Generation communications. A typical strategy encompasses 33 technologies. TeleMasters has developed from serving the GSM Least-cost Routing market to improving the efficiency of a client's communication and data services via auditing and network selection solutions. This progression comes from its innovative and market leading actions. Its Dealer channel, 212 strong, is served through 13 Sales and Business Development Managers in Gauteng, the Western Cape and Kwazulu-Natal. Contracts with clients are concluded directly with TeleMasters, who takes full responsibility for each client site. TeleMasters listed on the JSE Alt-x bourse on 12 March 2007 under the code TLM, Telemastr TeleMasters is housed in its own office building, Masters House, in Equity Estate, Charles de Gaulle Crescent, Centurion. Please feel free to visit us and we look forward to hearing from you.